Canceling a Product Subscription

💻 DESKTOP / MOBILE BROWSER:

1. Log in to your account. 
2. Click on the '⚙️Manage Subscription' section.
3. Click on 'Manage subscriptions' from the menu (mobile: at the bottom of the page).
4. Click on the active product you want to cancel your subscription to.
5. Click 'Cancel Subscription' at the bottom of the page.
6. Select a reason for canceling and click 'Next'.
7. Enter any additional comments you'd like to share with us about why you're canceling in the available space.
8. Click 'Confirm cancellation.'

📱SUNWARRIOR APP:

1. Click on the 'Account' icon at the bottom of the screen.
2. Log in to your account if you aren't already.
3. Click on 'My Subscriptions'.
4. On the new screen, select the active product you want to cancel.
5. Click the 3 dots in the top right corner of the Subscription Details Page.
6. Click 'Deactivate Subscription'.
7. On the pop-up, click 'Deactivate' to confirm.

⚠️ IMPORTANT DETAILS

• Sunwarrior requires any changes or cancellations to be made at least 3 days before your next order date.

• If you try to cancel less than 3 days before your ship date, we are unable to cancel the order or issue a refund.

• We send a courtesy reminder email 5 days before your scheduled ship date.

  • This reminder is a courtesy; it is ultimately the customer’s responsibility to track and manage subscription orders.

• Canceling a subscription does not automatically cancel any one-time products added to your upcoming order(s).

  • You must remove these separately, or the order will still process.