I cancelled my subscription, but I still received my order – why is that?

If a subscription is cancelled after an order has already been processed, that order will still be shipped. 📦

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⚠️ Important Reminder

Per our subscription policy:

• ⏳ Any changes or cancellations must be made at least 3 business days before the next order processing date.

• Once processing begins, we are unable to stop or refund that order.

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💡 Tip: To avoid this in the future, check your upcoming subscription dates in your account and make any adjustments early.